Devon and Cornwall Police response to the IPCC release focussing on the national complaints statistics

Devon and Cornwall Police welcome today’s IPCC release focussing on the national complaints statistics for England and Wales (19th September).

We encourage the public to bring their concerns to our attention so that we can work together to improve how we deliver policing in all its forms across Devon, Cornwall and the Isles of Scilly.

There has been a two percent decrease in complaints against the Force which continues the downward trend from the previous year. The IPCC report clearly shows Devon and Cornwall in a positive light, and recognises the way in which we continue to proactively and thoroughly investigate complaints that we receive from the public.

In the previous 12 months 38 appeals were lodged with the IPCC against the outcome of our investigations. Of these appeals only nine were upheld, which equates to 24 percent; this is significantly below the national average of 40 percent and clearly demonstrates the overall quality of our investigations as a force.

However, we continue to work hard to ensure that complaints are investigated in a fair, thorough and timely manner, and we work closely with the IPCC oversight and scrutiny team to seek ways to improve our performance.

The IPCC has also highlighted the inconsistent response from policing within England and Wales when it comes to handling complaints made by the public.

The Force welcomes the proposed changes contained within the Police and Crime Act 2017, which will simplify the existing complaints procedure to the benefit of both the public and the police.

Source:: Devon and Cornwall Police News

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